If you are not 100% satisfied with your MOOV Guitar order, you may return it within 30 days of the delivery date. You will receive a full 100% refund of the guitar retail price – if the following requirements are met:
Shipping Costs & Refunds
All shipping costs related to our return policy are not refunded. Customer is responsible for taking care of all shipping costs. Refunds are issued to customer for the full amount of retail price paid at date of order only if product is returned in brand new condition, with no signs of damage and in the original packaging used by the manufacturer (MOOV Guitars).
If you receive damaged, defective product please send us an email to firstname.lastname@example.org. If there is no way we can fix the problem from distance, we will issue a full refund of shipping costs if the product is proven to be defected at the date of delivery. Defective product needs to be returned to us so we can proceed to repairing the defective parts. In the extreme case where the product or part can not be repaired we will send a new product to client.
Please make sure you have a copy of all your payment receipts.