Return and Cancellation Policy

If you are not 100% satisfied with your MOOV Guitar order, you may return it within 30 days of the delivery date. You will receive a full 100% refund of the guitar retail price – if the following requirements are met:

Shipping Costs & Refunds

All shipping costs related to our return policy are not refunded. Customer is responsible for taking care of all shipping costs. Refunds are issued to customer for the full amount of retail price paid at date of order only if product is returned in brand new condition, with no signs of damage and in the original packaging used by the manufacturer (MOOV Guitars).

Damaged Products

If you receive damaged, defective product please send us an email to contact@moovguitars.com. If there is no way we can fix the problem from distance, we will issue a full refund of shipping costs if the product is proven to be defected at the date of delivery. Defective product needs to be returned to us so we can proceed to repairing the defective parts. In the extreme case where the product or part can not be repaired we will send a new product to client.

Cancellation

Placing your order reserves a place on the order list and initiates the construction of a custom handmade MOOV travel guitar to your specifications. Due to this fact, partial or full payment binds your order and cannot be cancelled. Within a period of time, which varies by order list (contact us for up-to-date details), you can request additional customizations and modifications.
Generally, we process orders upon receipt and immediately begin planning the production of your custom handmade MOOV travel guitar. If you need to cancel your order, please contact us as soon as possible so that we can consider your request.

Payment Receipt

Please make sure you have a copy of all your payment receipts.